Frequently asked questions

Q1: How can I purchase items from your store?
Add products to your cart using the "Add to Cart" button, then proceed to checkout via the cart page.

Q2: Is my payment information protected?
Absolutely. We use military-grade encryption and 24/7 cybersecurity monitoring to safeguard your data.

Q3: When will my order arrive?
We process orders within 1-3 business days. A shipping confirmation email will be sent once your package ships.

Q4: Can I track my delivery?
Yes, you'll receive a trackable shipping number via email after your order is dispatched.

Q5: How are shipping costs calculated?
Shipping fees are determined by your location and displayed at checkout after entering your address.

Q6: Will multiple items be shipped together?
For optimal delivery efficiency, items are typically shipped in separate packages.

Q7: What’s your return policy?
Enjoy free returns within 30 days for a full refund or store credit valid for 180 days. Refunds are processed within 10 business days.

Q8: How should I handle free gifts when returning items?
If the free gift no longer meets promotion requirements, it must be returned. Otherwise, its cost will be deducted from your refund.

Q9: Can I modify my order after submission?
No changes are allowed after submission. Returns are the recommended solution.

Q10: Need help?
Contact us at mariaprunella7757@hotmail.com or explore our FAQ page for solutions.